Terms of Service

These Terms of Service govern your use of the Azumorri online store at azumorri.shop and your purchases from us. By browsing the site or placing an order, you acknowledge that you have read and understood these terms. Azumorri operates this store with the technical support of Shopify, but Azumorri is the seller responsible for your order, fulfilment, and customer service.

Who we are

Azumorri is an online retail store based in Wantirna South, Victoria, Australia. We sell products to customers in the United States, Canada, Europe, Australia, New Zealand, and other markets. We are the party entering into a sales contract with you when you place an order through our website.

Using our site

You must provide accurate, complete, and current information when placing an order, making a payment, arranging delivery, or contacting us. If your details change, please update them so we can process your order correctly.

You agree not to use our site for any unlawful purpose, to interfere with its security or normal operation, to attempt unauthorised access to systems or data, or to engage in fraudulent activity such as impersonation or payment deception. We do not restrict your right to leave honest reviews, make complaints, or exercise consumer rights that cannot be waived by contract.

Products and descriptions

We make reasonable efforts to ensure that product titles, descriptions, images, colours, and specifications on our site are accurate. However, colours and visual details may appear slightly different on your screen depending on your device, display settings, or lighting conditions used during photography. Product availability depends on actual stock; an item may sell out or be discontinued without prior notice.

Nothing in these terms limits or excludes guarantees or remedies that apply under consumer law in your jurisdiction and cannot be contractually waived.

Pricing and currency

Prices displayed on our site are subject to change. Taxes, duties, and shipping costs may be calculated and shown at checkout depending on your delivery destination. If you notice an obvious pricing error on a product page, please contact us before completing your purchase.

Placing and fulfilling orders

When you submit an order through our checkout, you are requesting to purchase the selected items. We will send you an order confirmation once your submission is received. Your order is fulfilled when we dispatch the goods. We may contact you if there is an issue with your order, such as a payment problem, an address concern, or a product becoming unavailable after you placed the order.

If you need to modify or cancel an order, please contact us as soon as possible at service@azumorri.shop. Whether a change or cancellation can be accommodated depends on how far your order has progressed in our fulfilment process.

Payment

You must provide valid payment information and authorise the applicable payment processing to complete your order. Payment is handled through secure processing services integrated with our Shopify checkout. We do not store your full card number or security code on our servers.

Shipping and delivery

Delivery of your order is governed by our Shipping & Delivery policy, which outlines processing times, available shipping methods, and destination-specific information. Please review that policy for details relevant to your location. Estimated delivery times are provided as a guide and are not guarantees; carrier delays or circumstances beyond our reasonable control may affect arrival dates.

Returns, refunds, and exchanges

Our Returns & Refunds policy sets out the conditions, timeframes, and process for returning items, requesting a refund, or arranging an exchange. That policy does not limit any statutory consumer rights you may have under the laws of your country or state, including rights that cannot be excluded by contract.

Our content and your rights

The Azumorri name, logo, original product photography, written descriptions, site design, and other creative content on our website are protected. You may not copy, reproduce, or commercially exploit this content without our permission. This does not apply to product brands, images, or materials owned by third parties that appear on our site.

Privacy

We handle your personal information in accordance with our Privacy Policy. We encourage you to review it to understand what data we collect, how we use it, and your rights regarding your information.

Service availability

We aim to keep our website accessible and functioning correctly. However, like all online services, it may occasionally be interrupted for maintenance, technical issues, or events outside our reasonable control. We do not guarantee uninterrupted access.

Changes to these terms

We may update these Terms of Service from time to time to reflect changes in our operations, policies, or applicable law. The version published on this page is always the current one. Changes do not retroactively affect orders already confirmed and fulfilled under a prior version.