Shipping & Delivery

Azumorri ships to customers across multiple markets. Below you'll find what to expect regarding where we deliver, how long orders take to process and arrive, and what to do if something goes wrong with your shipment.

Where We Ship

Azumorri currently delivers to the United States, Canada, Europe, Australia, New Zealand, and additional markets. If your country or region is not listed at checkout, we are unable to ship to that address at this time.

Order Processing & Delivery Timeframes

Every order goes through two stages before it reaches your door:

Order processing: 1–3 business days. This is the time between placing your order and handing your package to the carrier.
Transit time: 7–12 business days after dispatch. The exact duration depends on your destination and the carrier's route.

Your total expected wait is the sum of both stages. For example, an order that takes 2 business days to process and 10 business days in transit would arrive approximately 12 business days after purchase.

Delivery estimates assume the address you provided at checkout is correct and complete. Peak-season volume, carrier disruptions, and customs processing for international orders may extend transit times beyond the ranges above.

If Your Package Is Delayed, Lost, or Damaged

If your tracking status shows no movement for an extended period, or if you receive a damaged or incomplete order, please contact us so we can investigate.

When reaching out, include:

Your order number
A description of the issue (delay, damage, missing items, or a “delivered” status with no package received)
Photos of the item and packaging if damage is involved
Confirmation that the shipping address on the order is correct

Our team will review your case and follow up with next steps. Resolution depends on the nature of the issue and the carrier's investigation outcome.

Check Your Address Before Ordering

Please verify your full name, street address, city, postal code, and phone number before completing checkout. An incorrect or incomplete address can cause delays, failed delivery attempts, or packages being returned to sender.