Returns & Refunds

At Azumorri, we want you to be satisfied with your purchase. If something isn't right — whether the wrong item arrived, your package is missing, the product is damaged, or you've simply changed your mind — this page explains what to do next and how each situation is handled.

General Guidance

Every return, refund, or exchange request begins by contacting our support team at service@azumorri.shop. Please include your order number and a brief description of the issue so we can route your request correctly. Specific eligibility rules, timeframes, and resolution options depend on the circumstances and will be confirmed by our team during review.

Wrong Item Received

If the product you received does not match what you ordered, contact us with your order number and a photo of the item as delivered. Our team will verify the discrepancy and advise you on the next steps, including how to return the incorrect item and whether a replacement or refund is available. Shipping responsibility for returning the wrong item will be confirmed during the review process.

Change of Mind

If you no longer want your order, reach out to us as soon as possible with your order number. Whether a return is accepted, what condition the item must be in, and any applicable timeframes will be confirmed by our support team based on the specifics of your order. We will let you know whether a refund, store credit, or other resolution is available.

Lost Package

If your tracking shows no delivery or your package appears lost in transit, contact us with your order number and tracking details. We will investigate with the carrier before any resolution is offered. Please do not assume a refund or replacement will be issued upon report alone — the outcome depends on the carrier investigation and our review of your shipment.

Damaged on Arrival

If your item arrived damaged, contact us with your order number and clear photographs showing the damage to both the packaging and the product. Our team will assess the evidence and determine the appropriate resolution. A refund or replacement is not automatically granted upon report; it follows after our review confirms the damage occurred during shipping.

Exchanges

If you need a different size, colour, or style, contact us with your order number and the specific variant you would like instead. Availability of replacement stock cannot be guaranteed in advance. Our team will confirm whether a direct exchange is possible or whether an alternative resolution applies to your situation.

How to Initiate a Request

Email service@azumorri.shop with your order number.
Describe the issue clearly (wrong item, damage, lost package, change of mind, or exchange).
Attach photos if the item is damaged or incorrect.
Wait for our team to respond with instructions before sending anything back.

Do not ship items back without first receiving guidance from our support team.

After Review

Once your request is reviewed, we will inform you of the outcome and any next steps. Refunds, if approved, are processed back to your original payment method. Processing times after approval may vary depending on your bank or payment provider. We will confirm all details specific to your case during the review.