Find quick answers to common questions about browsing, sizing, shipping, and after-purchase support at Azumorri. If your question isn't covered here, our team is ready to help.
Before You Buy
How do I find a specific style or occasion?
Azumorri organizes its 251-piece catalog into browsable collections such as Evening Gowns, Casual Dresses, Two Piece Sets, Outerwear Coats, and New Arrivals. Sub-collections like Sequin Beaded, Mermaid Silhouette, Lace Details, Cocktail Mini, Knit Lounge, Suit Blazer, Modest Abaya, Kaftan Maxi, and Winter Warmth help you narrow by silhouette, embellishment, or season. Use the navigation menu to explore these categories, or check Best Sellers for popular picks.
What sizes are available?
Most garments come in a range from S through 3XL, and select styles also offer XS. The exact size options for a particular item are listed on that product page under the Size selector.
How do I choose the right size?
Each product page includes a size chart with bust, waist, and hip measurements in inches. Manual measurements may vary by 0.4–1.2 inches due to the handmade nature of some embellished pieces. If you fall between sizes, several gowns recommend sizing up for a comfortable fit — check the individual product description for guidance specific to that garment.
What colors can I choose?
Color options vary by product. Available shades are shown on each item's page under the Color selector. Not every color is offered on every style, so confirm choices directly on the product page before adding to your cart.
Ordering & Shipping
How long does it take to receive my order?
Orders are typically processed within 1–3 business days. After processing, estimated transit time is 7–12 business days. Total delivery time is the combination of both stages. These are estimates, not guarantees, and may vary by destination and carrier conditions.
Which countries do you ship to?
Azumorri ships to the United States, Canada, Europe, Australia, New Zealand, and additional markets. Enter your delivery address at checkout to confirm whether your location is supported and to see any applicable shipping charges before completing your purchase.
Can I change or cancel my order after placing it?
Because orders enter processing quickly, changes or cancellations are not always possible once submitted. If you need to update your order, email service@azumorri.shop as soon as possible with your order number and the requested change. The team will let you know whether the modification can still be applied.
After Your Purchase
My package hasn't arrived — what should I do?
First, check that the estimated transit window (7–12 business days after processing) has passed. If it has, or if your tracking shows no movement for an extended period, contact service@azumorri.shop with your order number and registered email so the team can investigate.
I received a damaged, incorrect, or incomplete order — what's next?
Email service@azumorri.shop with your order number, a description of the issue, and clear photos of the item or packaging if damage is involved. The team will review your case and advise on the appropriate next steps.
What is the return or exchange policy?
Return and exchange terms are outlined in the Returns & Refunds policy available on this website. Review that page for eligibility conditions, timeframes, and instructions. If you have questions about a specific item, reach out to service@azumorri.shop before initiating a return.
Where do I find care instructions for my garment?
Care guidance is provided in the description on each product page, as requirements differ between styles — for example, beaded evening gowns and lightweight kaftans need different handling. Follow the instructions listed for your specific item to preserve its appearance and structure.
Getting in Touch
For any question not answered above, email service@azumorri.shop. When writing about an existing order, please include your order number, the email used at checkout, and a brief description of your issue so we can assist you efficiently. Please do not send card numbers, passwords, or other sensitive payment details by email.